Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with the tags and in its original packaging. You will also need the receipt or proof of purchase.

To make a return, you can contact us at the following address: ohlalaboutiqueluxe@gmail.com. Please note that returns must be sent at your expense to the following address: 1000, rue St Jean, Québec, Qc, G1R 5C2

You can always contact us with any questions regarding the return at ohlalaboutiqueluxe@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the problem and remedy it.

Exceptions or non-returnable items

We do not accept returns of sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.

14-day cooling-off period 
Notwithstanding the foregoing, you have the right to cancel or return your order within 14 days, for any reason whatsoever and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with the tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will inform you as soon as we have received and inspected your return, and we will let you know whether the refund has been approved or not. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. Remember that the processing and display of the refund by your bank or credit card company may take some time.
If more than 15 business days have passed since the approval of your return, please contact us at ohlalaboutiqueluxe@gmail.com.